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✦ LDBFUE / INFORMATION

Shipping Policy

Last Updated: October 21, 2026

AtΒ LDBFUEβ„’, every order is prepared with care, from the moment your purchase is confirmed to the time it reaches your door. This policy explains our order preparation process, delivery estimates, tracking procedures, and the steps to take if a shipment encounters a problem.

1. Order Processing and Shipping Fees

Orders are reviewed and prepared before being handed over to the shipping carrier.

Standard Processing: Please allow 2–5 business days for order verification, preparation, and dispatch.

Peak Periods: During Halloween promotions, holidays, or periods of unusually high demand, processing may take up to 6 business days.

Shipping Charges: The standard shipping fee is $6.99 per order, unless a different charge or promotion is displayed at checkout. Any applicable shipping charges will be shown before you complete your purchase.

Processing time is separate from transit time. Business days generally exclude weekends and applicable public holidays.

2. Estimated Delivery Time

Delivery estimates vary according to the destination, carrier, customs procedures, and fulfillment location.

Destination Estimated Transit Time
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other International Destinations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates. Seasonal demand, carrier disruptions, severe weather, and customs inspections may extend transit times.

Please allow for both order processing and shipping when estimating when your purchase will arrive.

3. Shipment Tracking

Once your order has been dispatched, we will send tracking details to the email address provided at checkout, where tracking information is available.

Please keep the following in mind:

  • Tracking information may take 1–3 business days to become active after dispatch.

  • Some shipments may show limited updates while moving between facilities.

  • A temporary lack of tracking updates does not necessarily indicate that a parcel has been lost.

If tracking remains unchanged for an extended period or the estimated delivery window has passed, contact our support team with your order number.

4. International Shipping and Customs

International orders may be subject to import duties, taxes, customs inspections, or other charges imposed by the destination country.

Unless checkout or applicable law states otherwise, international shipments are sent on a Delivered Duty Unpaid (DDU) basis. This means the recipient may be responsible for applicable import charges assessed by local authorities.

Customs procedures and import requirements differ by destination. LDBFUEβ„’ cannot guarantee that a shipment will clear customs within a particular timeframe.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements. Where legally required, additional customs-related information may be requested before delivery.

5. Address Changes and Order Cancellations

If you need to correct a shipping address, change an order, or request cancellation, please contact us as soon as possible and preferably within 12 hours of placing your order.

Email: service@ldbfue.com

Please include your order number and clearly describe the change you need.

We will review your request based on the current order status. Changes or cancellations cannot be guaranteed once processing, packing, or shipment preparation has begun. Orders already dispatched generally cannot be stopped through the standard cancellation process; the applicable return policy may then apply.

Please review your shipping address carefully before submitting an order to help prevent delivery problems.

6. Damaged Parcels and Missing Deliveries

We understand how important it is for your decorative pieces to arrive in satisfactory condition. If something goes wrong during delivery, please contact us so we can investigate.

If Your Order Arrives Damaged

Please notify us within 72 hours of delivery, where possible, and provide:

  • Your order number.

  • A description of the damage.

  • Clear photographs of the affected product.

  • Photographs of the packaging and shipping label, where relevant.

We will review the evidence and determine an appropriate resolution. For confirmed shipping damage covered by our policy, a replacement may be provided without an additional product charge.

If Your Parcel Appears Lost

First, review the tracking information and check the delivery location, mailbox, parcel locker, or reception area where applicable.

If the carrier confirms that the shipment has been lost, contact us with your order number and tracking reference. We will investigate the case and arrange an appropriate resolution, which may include a replacement shipment without an additional product charge.

Resolution options depend on the circumstances, shipment status, and applicable consumer protection requirements.

7. Delivery Information and Customer Responsibilities

To help your order reach the correct destination, please ensure that your checkout details are complete and accurate.

Before submitting your purchase, verify:

  • Recipient name and contact details.

  • Street address, apartment, or unit number.

  • City, state or province, postal code, and country.

  • Any delivery instructions required for your location.

LDBFUEβ„’ is not responsible for delays caused solely by incorrect or incomplete information supplied at checkout, subject to applicable law. If you identify an error after placing your order, contact us promptly so we can determine whether a correction is still possible.

8. Contact Our Support Team

For questions about shipping charges, dispatch status, tracking updates, address corrections, or delivery problems, please reach out to our customer support team.

Brand: LDBFUEβ„’
Website: ldbfue.com
Owner: Deng Zhixia
Company: Dongguan Zhuoyao Technical Services Co., Ltd.

Business Address:
Room 123, Building 2, No. 96 Zhen'an East Road, Chang'an Town, Dongguan City, Guangdong Province, China

Email: service@ldbfue.com
Phone: +86 18466399600
Customer Support Hours: 8:00 AM – 10:00 PM Daily

When contacting us about an existing shipment, please include your order number and tracking number, if available. This will help us identify the shipment and review your request more efficiently.

Thank you for choosing LDBFUEβ„’. We appreciate your trust and will do our best to make your delivery experience clear, reliable, and convenient.