Refund policy

At LAVDORIAβ„’, customer satisfaction is an important part of our service. This Return & Refund Policy explains the conditions, procedures, and requirements for requesting returns, replacements, and refunds.

We aim to provide a clear and convenient after-sales experience for every customer.

1. Return Eligibility

Customers may request a return within 30 calendar days after receiving their order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition

  • The original packaging and included accessories should be maintained

  • Proof of purchase, such as an order number or confirmation email, must be provided

Items that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@ldbfue.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or relevant details if applicable

After your request is reviewed and approved, we will provide return instructions.

Please do not send items back before receiving return approval. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives:

  • Damaged

  • Defective

  • Incorrect

  • Different from the product description

Please contact us as soon as possible.

Our team will review the situation and provide an appropriate solution, which may include a replacement, refund, or other resolution.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or personalized products

  • Items that have been used or damaged after delivery

  • Gift cards

  • Clearance or promotional items where stated

If you are unsure whether your product qualifies for a return, please contact us before submitting your request.

5. Exchanges

If you need to exchange an item, please contact our support team first.

For faster processing:

  1. Follow the approved return process for the original item.

  2. Place a new order for the replacement product.

Exchange availability may depend on product condition and stock availability.

6. International Orders

For customers located in regions with applicable consumer protection laws, additional return or cancellation rights may apply.

Customers should contact our support team for guidance regarding their specific order and location.

7. Refund Process

Once your returned item is received and inspected, we will notify you regarding the refund status.

Approved refunds will:

  • Be issued to the original payment method

  • Be processed within 5–10 business days

  • Require additional processing time from your bank or payment provider in some cases

If you have not received your refund after the expected processing period, please contact:

service@ldbfue.com

8. Return Shipping Information

Please contact LAVDORIAβ„’ customer support before sending any return.

After your return request is approved, we will provide the appropriate return instructions and destination details.

Please do not send returns directly to our business registration address unless specifically instructed.

Contact Us

For questions regarding returns, refunds, or order assistance, please contact:

LAVDORIAβ„’
Operated by Dongguan Zhuoyao Technical Services Co., Ltd.

Email:
service@ldbfue.com

Phone:
+86 18466399600

Business Address:
No. 123, Building 2, Anchuanzhen'an East Road, Chang'an Town, Dongguan City, Guangdong Province

LAVDORIAβ„’ is committed to providing a transparent and customer-focused return experience, helping every customer shop with confidence.